Guest Concierge
Concierge
Answers guests 24/7 in your tone — and their language.
AI-Native · The Platform
ASPIXR OS is built AI-native from the ground up — not a legacy PMS with a chatbot bolted on the side. At its core is a proprietary agentic AI system with two tiers, ASPIXR-V1.5 Pro and ASPIXR-V1.5 Lite, working together as a tireless operations team that watches the hotel signal, prepares the next action, and brings work to your team before it becomes noise.
5+
AI staff roles
Guest to finance
40+
AI workflows
Suggest or automate
3
Control levels
Off · Suggest · Auto
24/7
Always on
No shifts, no days off
AI engine
V1.5 Pro + Lite
Operating mode
Preview, approve, automate
Designed for
Hotel operations
Approvals Inbox
Your AI staff watches the hotel, explains what matters, and asks for approval before anything reaches a guest, a rate, or the ledger — unless you put that workflow on autopilot.
Approvals Inbox · Live
Guest in Room 412 asks for a late checkout
Auto-playing · tap Approve anytime
Illustrative walkthrough of the Approvals Inbox — the same control pattern you set per workflow in ASPIXR OS.
Autonomous, never unaccountable
Every workflow has one control: Off, Suggest, or Auto. Start cautious, build trust, and hand over more only when you are ready.
Autonomy dial
Set every workflow to Off, Suggest, or Auto — and change it any time.
It drafts and recommends — you approve before anything happens.
Trigger
Guest reports the AC is not cooling in Room 412
Work order drafted — waiting for your approval
AspI prepares a priority maintenance ticket and room note. It dispatches only after you tap Approve.
Product preview — autonomy is set per workflow in Hotel Console
Meet the AI agents
ASPIXR's AI agents are organised like departments of staff — each with named specialists that handle the work that function never stops doing. You supervise; they run the load.
Hover a card to see capabilities, which AI engine powers it, and connected modules.Swipe the cards, then tap one to see capabilities, AI engine, and connected modules.
Concierge
Answers guests 24/7 in your tone — and their language.
Revenue
Watches pickup and comp-set, then proposes rate moves.
Front desk
Closes the day and flags anomalies before you wake up.
Concierge
Drafts on-brand replies to every guest review for your approval.
Concierge
Re-engages lapsed and cancelled guests at the right moment.
Rooms & housekeeping
Turns a guest complaint into a work order before it spreads.
Rooms & housekeeping
Builds the daily clean plan around checkouts and arrivals.
Revenue
Spots room-assignment gaps that quietly cost you nights.
Finance
Flags expenses that look off against your policy.
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How a shift works
The point is not a chatbot that answers questions. The point is an agentic layer that understands the operating context and helps the hotel move.
Watching the line of thought
Pro + Lite
Most platforms treat AI as one assistant box. ASPIXR separates the work across two tiers: deep reasoning for decisions that carry weight, and fast automation for the daily load that never stops.
Specialised for complex operations and manager decisions
When a decision needs judgement — a rate move, a maintenance trade-off, or an exception that touches money or a guest relationship — V1.5 Pro reasons through the context and prepares a recommendation your team can trust.
Fast inference for high-volume daily automation
When the job is high-volume and time-sensitive — a guest message, a check-in link, a housekeeping handoff, or a nightly price nudge — V1.5 Lite keeps the operating rhythm moving.
You're always the manager
Autonomy without control is a liability. ASPIXR OS is designed so the AI can do an enormous amount of work while your managers stay firmly in command of everything that matters.
Preview before anything moves
Money, messaging, and inventory changes are shown to your team as a draft first. Nothing reaches a guest or a ledger until a human confirms — unless you have explicitly put that decision on autopilot.
Policies you write, enforced every time
Rate floors, refund limits, tone of voice, escalation rules, and who can approve what — the agents operate strictly inside the boundaries you set, with no exceptions and no off-script behaviour.
Every action is logged
Each agent step — what it saw, what it proposed, and who approved it — is written to a full audit trail. You always know why something happened, and you can answer for it.
Tell us about your property. We will show ASPIXR-V1.5 Pro and Lite working on real hotel workflows — inside your rules.