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Guest inbox and
AI concierge.

Guest messages in one place, for your staff and your AI concierge. The AI is off until you switch it on.

WhatsApp guest agent: every plan (pilot)Booking-site inbox with AI replies: Autopilot and PortfolioAdd-on for Essentials
Book a demoSee pricing
Now on shift

Guest Concierge

The AI staff member behind this module.

The real screen

See it work.

Guest messagesToday · example

An illustration of the screen. Names and numbers are examples.

1AI replied means the AI wrote and sent it, because this hotel switched it on.
2A staff reply pauses the AI on that conversation.
3Photo only? The AI never answers those. Your staff do.
What it does

Three jobs, every day.

01

Messages in one hub.

Your staff read and answer guest messages inside ASPIXR. There is a Guest messages hub, and inboxes at the front desk.

02

Answers booking-site guests.

On Booking.com, Expedia and Airbnb the AI is off until you turn it on. Once on, it writes and sends replies by itself.

03

Steps back for staff.

When a staff member replies, the AI pauses on that conversation. You can also pause it yourself, one conversation at a time.

Who does what

The AI works.
You stay the boss.

The AI does

  • On Booking.com, Expedia and Airbnb: it is off until you turn it on. Once on, it writes and sends replies by itself. It does not wait for approval.
  • On WhatsApp: the WhatsApp guest agent answers on your hotel's own number. It runs as a supervised pilot. Pilot
  • Pauses on a conversation as soon as your staff reply there, or when you pause it.
  • Writes every reply it sends to the log.

You decide

  • Whether the AI is on, hotel by hotel. It starts off.
  • Which conversations to pause.
  • When your staff take over. A staff reply uses no AI credits.
  • Pre-arrival messages. They do not send by themselves.
Works with

Fits what you
already use.

Where the AI answers

The AI answers guests on these four. It does not read or answer Agoda messages; your staff handle those on Agoda's side.

Booking.comExpediaAirbnbWhatsApp

Your devices

Open it in the browser on any computer, tablet or phone.

Any computerAny tabletBrowser on any phone

The rest of ASPIXR

Front desk staff have their own inboxes. Booking-site messages arrive through your channel connection.

01 Front desk04 Channel manager
Getting started

Switching,
without the pain.

Step 1

Guided setup.

A step-by-step setup hub walks you through rooms, rates and channels. Included in every plan.

Step 2

Or we move you in.

Prefer a person to do it? This is optional: USD 199 · 399 · 699 by size. Free when you pay yearly, and on Portfolio.

Step 3

Help when you need it.

Help inside the system from day one. Priority support is available as an extra, and is included in Portfolio.

Questions owners ask

Fair questions.

Does the AI answer Agoda messages?

Not today. The AI answers on Booking.com, Expedia and Airbnb, and on WhatsApp as a pilot. Your staff handle Agoda.

Can I approve each reply before it goes out?

Not today on booking-site messages. Once you turn the AI on, it sends by itself, and there is no hold queue. You can pause it on any conversation, and a staff reply pauses it there too.

Does it send pre-arrival messages by itself?

Not today. Pre-arrival messages do not send by themselves.

What does an AI reply cost?

An AI reply uses AI credits from your plan. A reply typed by your staff uses none.

Does the AI answer photos or files?

No. The AI never answers a message that is only an attachment. Your staff reply to those.

See it on your own hotel.

A live demo with your rooms and your channels.

Book a demo

INCLUDED IN ESSENTIALS · USD 7 PER ROOM A MONTH, MINIMUM USD 199 · See pricing

Book a demo