Guests answered
in one inbox.
Answer guests on Booking.com, Expedia, Airbnb and WhatsApp from one inbox, and let the AI reply while your team looks after the guests in front of them.
Guest messaging software for hotels, with an AI concierge — part of ASPIXR, the hotel management system (PMS).
Last night's messages, answered.
- 07:30
Overnight messages. Staff read and answer guest messages inside ASPIXR, in the Guest messages hub and in front desk inboxes.
- 10:00
A person steps in. A person's reply pauses the AI on that conversation. The hotel can also pause the AI one conversation at a time.
- 14:00
Check-in invites. By default, the online check-in invite and its reminders send by themselves: on Booking.com, Expedia and Airbnb message threads, and by email for direct bookings.
All your guest messages, one inbox.
All guest messages in one place.
Your staff read and answer guest messages inside ASPIXR, in the Guest messages hub, and the front desk has its own inboxes.
Answers booking-site guests.
On Booking.com, Expedia and Airbnb the AI reads each message and sends the reply itself, in the guest's language, once you switch it on for the hotel. It offers no refunds or compensation.
Answers on your WhatsApp number.
On WhatsApp the AI answers on your hotel's own number: stay questions, directions and pay links. Refunds and exceptions go to your managers.
Steps back for your staff.
When a person replies, the AI pauses on that conversation. You can also pause it yourself, one conversation at a time.
It answers.
You can step in.
- On Booking.com, Expedia and Airbnb it writes and sends replies by itself once you switch it on for the hotel.
- On WhatsApp it answers on your hotel's own number and passes refunds and exceptions to your managers.
- It leaves a message that is only a photo or a file to your staff.
Yours: You decide whether the AI is on, hotel by hotel, and any reply you send yourself pauses it on that conversation. Set each job to Off, Suggest or AI Auto on the AI page.
Answers where your guests already message you.
Where the AI answers
The AI answers guests on these four. It does not read or answer Agoda messages; your staff handle those on Agoda's side.
Your devices
Open it in the browser on any computer, tablet or phone.
The rest of ASPIXR
Front desk staff have their own inboxes. Booking-site messages arrive through your channel connection.
Fair questions.
Will this get my guests answered faster?
On Booking.com, Expedia and Airbnb, once you switch the AI on it reads each message and sends the reply itself, so a message does not sit until the desk is free. Your staff keep the conversations that need a person, and their reply pauses the AI on that thread. See it on your own messages in a 30-minute demo.
How hard is it to move my guest messaging over?
Booking-site messages arrive through your channel connection, so once your sites are connected they land in the inbox without any forwarding. Guided set-up is free in every plan. Book a demo and bring your busiest booking site.
Does the AI replace my front desk?
No: your staff can read any conversation in the hub and answer in their own words, and their reply pauses the AI on that thread. A message that is only a photo or a file is left to them. Book a demo and bring your trickiest guest message.
What if the AI says the wrong thing to a guest?
Replies on the booking sites go out by themselves once the AI is on and there is no hold queue, so the control is the switch: it is off until you turn it on, hotel by hotel, and you can pause it on any conversation. It does not offer refunds or compensation. Book a demo and we show you the controls.
Which plan has the guest inbox, and what does it cost?
The booking-site inbox with AI replies comes with Autopilot and Portfolio, and is an add-on on Essentials. See the plans page for your room count, or ask for a demo and we price it for your hotel.
Moving from another system? See what comes over and who does the work.
See it on your own hotel.
A live demo with your rooms and your channels.
INCLUDED IN ESSENTIALS · USD 7 PER ROOM A MONTH, MINIMUM USD 199 · See pricing