PRODUCT / 09 OF 12

Reviews and
marketing.

See your booking-site reviews in one place, with alerts for the bad ones. Keep a profile for every guest.

Reviews and guest CRM: Autopilot and PortfolioMarketing studio: planned
Book a demoSee pricing
Now on shift

Reviews Manager

The AI staff member behind this module.

The real screen

See it work.

ReviewsThis week · example

An illustration of the screen. Names and numbers are examples.

1Low scores raise an alert, at three stars or less.
2AI replied shows only when you have switched review replies on.
3A crisis pause is built in for a bad day.
What it does

Three jobs, every day.

01

Reviews in one place.

Reviews from Booking.com, Expedia and Airbnb come into one screen, with a panel for your scores.

02

Flags bad reviews fast.

A review of three stars or less raises an alert. A crisis pause is built in.

03

Knows your guests.

Every guest has a profile. You can run guest campaigns, post-stay pages and a corporate sales pipeline.

Who does what

The AI works.
You stay the boss.

The AI does

  • Review replies are off until you turn them on. Once on, the AI writes and posts replies by itself, on Booking.com, Expedia and Airbnb.
  • Guest journey steps go to an approvals page, where they wait for a person.
  • Writes every action it takes to the log.

You decide

  • Whether review replies are on. They start off.
  • When to use the crisis pause.
  • Whether to edit a reply and send it again. That uses AI credits again.
  • Which guest journey steps to approve.
Works with

Fits what you
already use.

Where reviews come from

Reviews and AI replies cover these three booking sites. Agoda and Google reviews are not covered today.

Booking.comExpediaAirbnb

Your devices

Open it in the browser on any computer, tablet or phone.

Any computerAny tabletBrowser on any phone

The rest of ASPIXR

Reviews arrive through your channel connection.

04 Channel manager
Getting started

Switching,
without the pain.

Step 1

Guided setup.

A step-by-step setup hub walks you through rooms, rates and channels. Included in every plan.

Step 2

Or we move you in.

Prefer a person to do it? This is optional: USD 199 · 399 · 699 by size. Free when you pay yearly, and on Portfolio.

Step 3

Help when you need it.

Help inside the system from day one. Priority support is available as an extra, and is included in Portfolio.

Questions owners ask

Fair questions.

Does it reply to Google reviews?

Not today. Reviews and AI replies cover Booking.com, Expedia and Airbnb. Google and Agoda reviews are not covered.

Will the AI post a reply without asking me?

Only if you turn review replies on. They are off by default. Once on, the AI writes and posts by itself.

Can I write my own reply?

You can edit the AI's reply and send it, which uses AI credits again. There is no free typed reply inside ASPIXR today.

Will it reply to my old reviews?

No. Reviews more than about a month old when you first connect are skipped.

Is there a Marketing studio?

Not yet. A Marketing studio, automations and playbooks are planned. What works today is reviews, guest profiles, guest campaigns and guest journeys.

See it on your own hotel.

A live demo with your rooms and your channels.

Book a demo

INCLUDED IN AUTOPILOT · USD 11 PER ROOM A MONTH, MINIMUM USD 249 · See pricing

Book a demo