Reviews,
answered.
Every review from Booking.com, Expedia and Airbnb in one place, a reply in the guest's language posted once you switch it on, and an alert when a bad one lands.
Review management software for hotels — part of ASPIXR, the hotel management system (PMS).
A low score, then a reply.
- 08:00
A low score. A review of three stars or less raises an alert.
- 09:00
A reply posted. Once the hotel switches review replies on, the AI drafts and posts replies by itself, on Booking.com, Expedia and Airbnb, with no separate approval step.
- 16:00
An edit. Editing a posted reply and sending it again uses AI credits again. There is no free typed reply.
Every review answered.
One inbox for every site.
Reviews from Booking.com, Expedia and Airbnb come into one screen, with a panel for your scores, so you stop checking three separate extranets.
Replies in the reviewer's language.
Switch review replies on and the AI writes each reply, up to 120 words, in the language of the review, and posts it for you. Edit a posted reply and send it again whenever you like.
Catches the bad ones fast.
A review of three stars or less raises an alert, so you hear about a bad score first. A crisis pause is built in.
You switch it on.
It writes and posts.
- Once you switch review replies on, it writes each reply in the reviewer's language, up to 120 words, and posts it by itself on Booking.com, Expedia and Airbnb.
- It never offers a refund or compensation in a reply.
- Editing a posted reply and sending it again uses AI credits again.
Yours: You decide whether review replies are on, and when to edit a posted reply and send it again. Set each job to Off, Suggest or AI Auto on the AI page.
Covers the booking sites you already connect.
Where reviews come from
Reviews and AI replies cover these three booking sites. Agoda and Google reviews are not covered.
Your devices
Open it in the browser on any computer, tablet or phone.
The rest of ASPIXR
Reviews arrive through your channel connection. After good feedback, a review invite is prepared for your staff on the guest CRM page.
Fair questions.
Will answering every review bring me more bookings?
Guests read the reviews, and your replies, before they book, and a reply on every review shows the next guest that someone is looking after the hotel. Once you switch replies on, the AI answers the reviews that come in on Booking.com, Expedia and Airbnb, in the reviewer's language. See your own reviews answered in a 30-minute demo.
How do I bring my reviews over?
There is nothing to import: reviews arrive through the same channel connection that carries your bookings, so once your sites are connected they appear in one place. Reviews more than about a month old when you first connect are skipped. Book a demo and we connect yours.
Does someone on my team have to write the replies?
No one writes them by hand: once replies are switched on, the AI writes and posts each one, up to 120 words, with no refund or compensation offers. Staff can edit a posted reply and send it again, which uses AI credits. Book a demo and bring your last ten reviews.
Will it post a reply without me?
Only if you switch review replies on: leave them off and nothing is posted. Once on, the AI writes and posts each reply itself, a crisis pause is built in, and you can edit any posted reply and send it again. Book a demo and we show you the switch.
Which plan has review replies and what does it cost?
Reviews with AI replies start from Autopilot, priced per room with no fee per channel. See the plans page for your room count, or ask for a demo and we price it for your hotel.
Moving from another system? See what comes over and who does the work.
See it on your own hotel.
A live demo with your rooms and your channels.
INCLUDED IN AUTOPILOT · USD 11 PER ROOM A MONTH, MINIMUM USD 249 · See pricing