Request account deletion

This page explains how users of ASPIXR apps can delete their account and associated personal data. The route depends on which app you use: property owners can do it themselves in the Owner Portal; hotel staff accounts are managed by their hotel administrator.

Property owners — ASPIXR Owner (self-service)

If you sign in to the ASPIXR Owner app or owner.aspixr.com, you can close your account yourself. No email and no waiting for a reply:

1. Sign in and open Account settings.
2. Scroll to Close your account, enter your password and type the confirmation phrase.

Your access ends immediately and you are signed out on every device. What happens to your data afterwards runs on two separate clocks:

• Your personal details are deleted after 30 days. Name, email address, phone number, identification and bank details, your address, your conversations with Aspi, and any photo or document you sent into one of those conversations. The 30 days are a grace period: sign in again within that time and the closure is cancelled, so a closure made by mistake — or by someone who should not have been in your account — can be undone.
• Your financial records are kept for 7 years. Payout statements, ledger entries, invoices and contracts, because your hotel is required to keep them for tax and audit purposes. Once your personal details are deleted, those records no longer name you. A file you deliberatelyfiled to your documents is on this clock rather than the 30-day one — filing it is what makes it part of the record, so if you would rather a document went with the rest, leave it in the conversation instead.

An account cannot be closed while money is still moving — an active contract, a statement that has not been paid out, or an outstanding balance in either direction. The portal tells you exactly what is outstanding and who to speak to. This is deliberate: closing an account that is still owed a payout would leave that payment with nowhere to go.

Hotel staff and business users

ASPIXR accounts for hotel staff are usually created and managed by your hotel administrator or organisation admin. To delete your account:

1. Contact your hotel or company administrator and ask them to remove your ASPIXR user account.
2. Your administrator can disable or delete your login from the ASPIXR OS user management area (or ask ASPIXR support if they manage your account centrally).

Operational records tied to your hotel (for example completed tasks or audit logs required for business or legal purposes) may be retained by your employer as the data controller.

Direct request to ASPIXR

You may also email us at privacy@aspixr.com with the subject line Account deletion request. Include:

• Your full name
• The email address used to sign in to ASPIXR
• Your hotel or organisation name (if known)

We will verify your identity and process the request within a reasonable period, or refer you to your organisation admin where they control the account.

More information

See our Privacy Policy for how we collect, use, and retain data. For general enquiries, use Contact ASPIXR.